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Carroll International's Experience with PTAC



Carroll International is grateful for the assistance we have received over the years from the Procurement Technical Assistance Center (PTAC). Carroll International is a Service Disabled, Veteran Owned, HUBZone Small Business located in Tabor City, North Carolina. We offer communications, IT hardware and software, audio/visual integrations, and network security services to the US Federal Government, Federal Contracting Companies, and our international allies.


Carroll International is a protégé in the DoD Mentor-Protégé Program. We were encouraged by our DoD mentor, General Dynamic Mission Systems, to develop a strong relationship with our PTAC representatives. The Small Business Program Office at General Dynamics Mission Systems let us know that we could receive business counseling, and that they also met regularly with PTAC representatives, even as a large business, to reach out to small businesses for contracting. This was all the encouragement we needed to contact PTAC, and we are glad we did!


PTAC’s Procurement Center Representatives (PCRS) worked closely with us in order to understand our needs and goals in regards to doing business within the federal, state, and local government. They provided Carroll International with a targeted customer list in order to get us connected with personnel who would greatly benefit from our products and services. This has tremendously assisted Carroll International, resulting in business relationships that have lasted for years.


We also received valuable information on benefits for hiring veterans. Carroll International is proud to say 60% of our employees are U.S veterans. The PTAC pointed us to a program that not only helps with the recruitment of veterans, but in addition, will pay a portion of their salary for the first 6 months of their employment.


In one of our most recent interactions with PTAC, we were able to run a deep-dive analysis using data that the PTAC received from government sources. We analyzed all the prime contracts that we won previously, and with the help of our PCR, we were able to cross reference the NAICS codes associated with our prime contracts in order to create a list of government purchases within the last 24 months that were similar to ours. The information that we were able to glean from this analysis is which agency is buying products and services that we offer, which companies we may be able to partner with or supply to, the contract dollar amounts, and contract timing for recompetes. This type of market intelligence is extremely beneficial, especially to a Small, Service Disabled, HUBZone company.


The PTAC also continues to provide a variety of training to the Carroll International team. They offer many training tools such as webinars, courses, and podcasts, and these training tools are essential to both new and current employees and continues to give us valuable insight.


Overall, the PTAC has had a huge role in Carroll International’s success. We recommend all small businesses to find their local PTAC and see what amazing services they have to offer.


If you’re interested in working with your local PTAC, please visit https://www.aptac-us.org/.

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